At Tomtoc, we’re committed to delivering premium protective cases, sleeves, and travel essentials with a seamless shopping experience. Our shipping and returns policies are designed with your convenience in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available for orders over $50 via EMS – Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship globally, excluding some remote areas and parts of Asia.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges

We stand behind the quality of our products. If you’re not completely satisfied, you may return or exchange your item within 15 days of receipt.

Return Requirements

To be eligible for return or exchange, items must be:

  • In original, unused condition with all tags attached
  • In the original packaging with all included accessories
  • Accompanied by proof of purchase (order number or receipt)

Important Exception: For hygiene reasons, we cannot accept returns on Game Equipment Protection items that have been used or removed from their original packaging.

How to Return or Exchange

Step 1: Contact Our Support Team

Email us at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Product name and reason for return/exchange
  • Your contact information

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address: 4031 Fittro Street, Pine Bluff, US 71601

Step 3: Ship Your Return

Package the item securely with:

  • Completed return form (provided by our team)
  • Original packing slip or order confirmation

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive and inspect your return:

  • Refunds processed within 3-5 business days
  • Exchanges shipped within 1-2 business days after approval

Refund Information

Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days (depending on your bank)
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your replacement once we receive the original item
  • Price differences will be charged/refunded as needed
  • Standard shipping rates apply unless the exchange is due to our error

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a prepaid return label if needed

International Returns

For customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark packages as “Returned Goods” to avoid additional charges

We’re committed to making your Tomtoc experience as seamless as our laptop sleeves protect your devices. If you have any questions, contact our customer service team at [email protected].