Welcome to Tomtoc’s FAQ section! We’ve compiled answers to the most common questions about our premium tech protection products, shipping, returns, and more. Can’t find what you’re looking for? Contact our friendly support team at [email protected].
About Tomtoc
Who is Tomtoc designed for?
Tomtoc products are crafted for digital nomads, gamers, mobile professionals, students, and travelers who demand premium protection for their valuable tech gear. Whether you’re commuting with a laptop, traveling with a tablet, or transporting gaming equipment, we’ve got you covered.
What makes Tomtoc products special?
Our products combine military-grade protection with sleek, functional design. From laptop sleeves with shock absorption to specialized gaming equipment cases, each item is engineered to safeguard your gear while complementing your mobile lifestyle.
Product Information
What types of products does Tomtoc offer?
Our product range includes:
- Laptop bags, sleeves, and briefcases
- Tablet cases, covers, and sleeves
- Specialized gaming equipment protection
- Travel essentials and organizational solutions
- Backpacks, tote bags, and sling bags
How do I choose the right size for my device?
Each product page includes detailed sizing information. Measure your device and compare it with our product dimensions. When in doubt, our sleeves and cases are designed with a snug fit to ensure optimal protection without unnecessary bulk.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
Where does Tomtoc ship from?
All orders ship from our facility at 4031 Fittro Street, Pine Bluff, US 71601. Our team carefully packages each order with the same attention to detail we put into designing our products.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, arrives in 10-15 business days after shipment (plus 1-2 days processing)
- Free Shipping: For orders over $50 via EMS, arrives in 15-25 business days after shipment (plus 1-2 days processing)
Do you ship internationally?
Yes! We ship worldwide except for some remote areas in Asia. Wherever your digital life takes you, we’ll get your gear protection to you.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your doorstep. If you have any issues with tracking, contact our support team.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused and in their original packaging with all tags attached. Please contact us at [email protected] to initiate a return.
What if my product arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us immediately with photos of the damage and packaging. We’ll arrange for a replacement at no cost to you.
Product Care & Warranty
How should I care for my Tomtoc product?
Most of our products can be cleaned with a damp cloth and mild soap. Avoid harsh chemicals or abrasive cleaners. For specific care instructions, refer to the tag or documentation included with your product.
Do Tomtoc products come with a warranty?
Yes! We stand behind the quality of our products. If you experience any manufacturing defects, contact our support team for assistance. Normal wear and tear are not covered under warranty.
Still Have Questions?
Our customer support team is happy to help with any other questions you might have. Contact us at [email protected] and we’ll respond promptly.
Thank you for choosing Tomtoc – where premium protection meets global delivery!